Tech Writer

As a Tech Writer, you will be the person in charge of making a complex solution easy to understand for both our customers and staff.

What's this gig about?

You'll create and maintain technical documentation for a broad range of target audiences (such as executives, legal experts, and engineers), be a mentor and educator to your colleagues in terms of documentation and knowledge-sharing, and develop and maintain our documentation platforms.

What will I be working on?

  • You will create and maintain technical documentation for City Network and City Cloud products and services. City Cloud is based on OpenStack, with a variety of adjacent technologies like Git, Ansible, and Open edX.
  • You will directly contribute to the development of documentation tools and platforms that we use internally, and share with our customers. This includes the integration with a CI pipeline.
  • You will be our documentarian-in-chief, educating, and mentoring your colleagues in technical documentation, concise writing, and professional expression.
  • You will create and maintain a broad range of written assets, including but not limited to systems documentation, service descriptions, and agreements governing our products and services.

What should I bring?

Here are the skills that you'll need to bring:

  • You should be able to communicate in a concise and clear manner in English.
  • You should be comfortable with externalizing information.
  • You should know how to write to be understood.
  • You should be familiar with the basics of Git.
  • You should be accustomed to a collaborative and distributed way of working.
  • You should be a team player.

These are the skills that we really require. Everything else — everything that follows — is a bonus.

As a second category, there are the skills that we're happy to teach you. This means they are no requirement, but if you can bring some of them along, do absolutely tell us because we would definitely love to know!

  • Familiarity with the OpenStack platform.
  • An understanding of platform automation with things like Heat and Ansible.
  • Experience with CI/CD frameworks like ZuulJenkins, or GitLab CI.
  • Prior front-end development experience.
  • Familiarity with process frameworks like ITIL, PCI DSS, or ISO 27000.
  • Experience in drafting and maintaining agreements and contracts.

And then finally, there are some things that we can't teach you (and they're no deal-breaker), but that we would absolutely like to know about if you have them. Any of these are good to almost any extent, so even if one of these applies to you in the slightest, do let us know:

  • Proficiency in natural languages other than English (particularly, but not limited to, Swedish).
  • Prior intercultural experience.
  • Prior experience in working in open source communities or companies.

Are there formal education requirements I need to meet, such as a degree in a particular field?

Nope.

What can I learn?

Apart from the fact that you'd be very much deepening your skill-set as a tech writer and documentarian, there are many other learning and growth opportunities on our team:

  • The entire learning curriculum at academy.citycloud.com is yours for the taking. We already have an array of courses there on technologies like OpenStack, Kubernetes, Ceph, and Terraform, and we continue to add more. You are absolutely welcome to plow through all of those.
  • We've got collaboration as a distributed team down cold. We're also pretty public about what guidelines we follow when it comes to communicating in a distributed team. You'll be able to apply this at any other stage in your career, including if you ever take the plunge to launch your own business.
  • You'll learn a lot about automation, orchestration, CI/CD, REST APIs, the works.
  • You will build expert knowledge regarding regulatory compliance, and understand how standards such as ISO, PCI, and C5 affect the communications with our customers.
  • You'll get the opportunity to understand group dynamics and your own part of a successful team.

What communities would I engage with?

You would engage primarily in the OpenStack and Open edX communities, although there is nothing to stop you from engaging more broadly with the Python, Ansible, and DevOps communities. We want you to build a reputation among your peers in the industry.

Who would be my direct manager?

Tony Hallén, Head of Quality Assurance
https://www.linkedin.com/in/tony-hall%C3%A9n-58684650/

How's work at City Network?

We're growing pretty quickly at this stage, in customers, revenue, and headcount. We have recently been acquired by Iver, but continue to operate as a separate unit under the Iver umbrella. That said, we're also solidly profitable, and the company has existed for more than 15 years, so don't expect cash-burning startup insanity. This is all a good position to be in, but to be candid, just like any other company, we're not perfect.

As a company, we strive to improve and perfect the structure of how we collaborate and communicate, but we're not quite where we want to be in that regard. (We do have to set a pretty high bar here for ourselves, given that our role in the market comes with a great deal of responsibility.) So, we are actively looking for people who come with an open mindset and an eagerness to help us all get better.

If you have specific technical expertise on an issue that another team of colleagues is working on, you should expect to be asked to contribute your knowledge to solve the problem — just as you will expect to get that same support from them, when you have an issue of your own to resolve.

City Network has signed a Collective Bargaining Agreement for the Swedish entity and is part of Iver AB.

What does my team look like?

You will have your base in our QA-team, as we have a strong focus on the regulatory compliance aspects of the services we deliver. We preferably work in small teams as it is proven to have an easier road to high efficiency if you work with getting full trust with your teammates. You will, however, be part of many cross-functional projects and teams in your daily work. This is due to the fact that this role is a critical interface to stakeholders in other parts of our organization.

The team is currently gender-balanced.

What does my work week look like?

We work Monday to Friday. We don't ever expect someone to work nights and weekends. (This should really go without saying, but we prefer to be explicit about this.)

We also happily and routinely accommodate family obligations, morning (or evening) workout routines, and weekday errand runs.

Can I work from home?

Yes, indeed that's the expectation. This is a position on a hybrid team, where current team members work from home or from one of our local offices. The location information you see below is simply that of our corporate HQ. You can work from anywhere where there's a reliable internet connection.

You're welcome to pop into one of our offices if you live near one or travel through, but that won't ever be a necessity for you to get your work done.

If you've previously always worked from an office, that's not a problem: you will be working with colleagues that have seen both, and are acutely aware of the challenges that come with either.

What countries can I work from?

No limitations in which country you can work from.

For organizational reasons (we do occasionally meet in person, see below) we would generally prefer people who are able to travel to the EU without a visa.

What timezone would I work in?

We have one weekly sync meeting of 1 hour at 1200 UTC every Monday. If you can make that, it great. Otherwise, we will try to reschedule for the convenience of all team members. We try to keep our work as loosely-coupled as possible, so any work hours that work for you, normally work for us. We also perform an optional daily morning check-in at 0715 UTC in which we would like you to participate if it is doable.

Is travel involved?

Not as part of your day-to-day. However, we do encourage travel to conferences and meetups, because that will give you an opportunity to learn and share your experience with your peers.

In addition, you should plan for up to two team meetings per year, somewhere on the planet, that we'd like you to participate in. That policy is of course on hiatus right now on account of COVID-19 travel restrictions, but we hope that you'll be with us for many years, and thus we feel it doesn't hurt to share this information now.

What employment conditions apply?

This is a full-time position with 6 weeks' vacation. We have a company policy that specifies a 6-month probation period.

We can offer direct employment agreements in Sweden and Germany. We are, however, also open to signing a consulting agreement, and will also be able to offer proxy employment in many countries through a partner.

If you are interested in relocating to Sweden we offer assistance in the administrative process with the relevant government authorities, in which we have long experience. Financial sponsoring of relocation can be negotiated on a case-by-case basis.

What will I make?

Your salary (if you live in Sweden, and you're thus a full employee) is between € 48,000-60,000 annual (depending on your experience and performance) — that is after employer taxes, before employee taxes, with legally applicable benefits.

If you live in another country, we make salary adjustments for purchasing power parity based on where you reside, according to the World Bank's PPP conversion rate applicable to your country.

Can I apply anonymously?

We'll need a working email address from you, but if you prefer to not give your name or other identifying information in the initial application, you are free to withhold that. However, please be prepared to disclose your identity in the course of an interview — we can't hire you anonymously.

I'm interested. What's next?

We'd like to hear from you! And we have a few additional questions we would like to ask you. Some of those are about your existing skills and strengths, some about your personality, but if one of them happens to leave you stumped, don't fret! That's totally OK. We don't expect you to bring everything to the table, we'd just like to know what we should prioritize in training. Note that most of the questions are non-mandatory.

You'll be able to apply for this position until 2021-01-31, 2300 UTC. That's also when we'll start reviewing and ranking applications, and we'll be in touch with you shortly after.

Ready to go? Then please click the Apply for this Job button below. 

 

Usually responds within a day

Or, know someone who would be a perfect fit? Let them know!

Borgmästaregatan 18
371 34 Karlskrona Directions support@citynetwork.se 08-40009000 View page

Stockholm

Katarinavägen 25
116 20 Stockholm Directions support@citynetwork.se 08-40009000 View page

Remote

Borgmästaregatan 18
371 34 Karlskrona Directions job@citynetwork.eu +46 8 4000 9000 View page

Our workplace and culture

When you enter the door to our office you feel welcome. You will hopefully meet a inspiring atmosphere where people like to get to know you and be your friend. We do regular teambuildings with our teams in order to get to know each other and to be sure we are heading in the same direction. Both as a team and as a company.

We have four fundamental values which propagates through the entire organisation:
WE CARE
WE INSPIRE
WE COMMUNICATE
WE CHALLENGE

Join in for a cup of coffee and find out for yourself!

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